Firefly Telecom is a company incorporated in England. The purpose of this statement is to set out how we use personal information that we may obtain about you. By either registering as a user of any services provided by FireFly Telecom on this website and/or by using the FireFly Telecom web site generally you agree to this use.  FireFly Telecom agrees to hold all your personal information in accordance with the Data Protection Act 1998 and the FireFly Telecom registration under it.
1. Use of your Personal Information
When you register and use this site you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computers or otherwise.  We will use this data to fulfill our agreement with you and will be unable to fulfill the agreement without this data.
We may use information that you provide or that is obtained by us:
(a) to register you with our web site and to administer our web site and other services; (b) for assessment and analysis (e.g. market, customer and product analysis) to enable us to review, develop and improve the services which we offer and to enable us to provide you and other customers with relevant information through our marketing programme; and (c) provide you with information on other products and services that we offer and that other chosen third parties offer and (d) we may also use your information to make decisions about your use of computerised technology, for example automatically selecting products or services which we think will interest you from the information we have; and (e) we may keep you informed of such products and services (including special offers, discounts, offers, competitions and so on) by any of the following methods; e-mail - telephone - SMS text message, post or otherwise. If you do not wish to receive information of other products and services of FireFly Telecom or of third parties, please do not tick the receive updates box provided when registering on this website.

We may also supplement the information that you provide to us with information that we receive from third parties.

2. Fraud Prevention

In order to protect our customers and ourselves from fraud and theft, we may pass on information that we obtain from making identity checks and other information in our customer records, including how you conduct your account, to other Group companies, other retailers and to financial and other organisations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.
3. Disclosure of Your Information
In addition to the disclosure of information set out above, we may give information about you to the following, who may use it for the same purposes as set out above:
(a) to other companies in the Group; (b) to employees and agents of the Group to administer any accounts, products and services provided to you by the Group now or in the future; (c) agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs; (d) to other third party organisations for the administration of prize draws or competitions; (e) to anyone to whom we transfer or may transfer our rights and duties under our agreement with you, including but not limited to any third party telecommunications provider who provides the underlying services for you; (f) if we have a duty to do so or if the law allows us to do so.

4. Cookies
New technologies are emerging on the Internet that help us to deliver customised visitor experiences. In particular, there is a technology called "cookies" which may be used by us to provide you with, for example, customised information from our web site. A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. Depending on the type of cookie we use, cookies also allow us to make our web site more user friendly, for example, permanent cookies allow us to save your password so that you do not have to re-enter it every time you visit our web site. Most web browsers automatically accept cookies. You do not have to accept cookies, and you should read the information that came with your browser software to see how you can set up your browser to notify you when you receive a cookie, this will give you the opportunity to decide whether to accept it.  We use cookies so that we can give you a better experience when you return to our web site.

5.  Security
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose on-line. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our gross negligence or wilful default.  You are also responsible for running adequate and suitable virus defence programmes and firewalls. We are not responsible for any loss or damage caused by any virus or other problem caused.

6. General
You have the right to see personal data (as defined in the Data Protection Act 1998) that we keep about you, upon receipt of a written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect, please contact us in writing (at the address details below).  Please be aware that our site may link to other web sites which may be accessed through our site. We are not responsible for the data policies or procedures or the content of these linked web sites nor their virus or firewall controls.

7. Removal from Mailing List

If you want to be removed from our mailing list, please send an email to fireflytelecom@fireflytelecom.com with the word 'remove' in the subject line and the email address that you wish to be removed within the email. Please note that it may take up to 28 days to action your request. In addition, each electronic mailing we send you will contain details of how you can un-subscribe, but if your removal inhibits our ability to provide you with services then we may have to terminate or suspend such services forthwith and without notice.  If you are concerned about whether such removal could affect your services, you should contact us at the email address above.